Emergency contact information in Germany
Emergency contact information in Germany is essential information to know when living in the country. In case you encounter sudden emergencies or difficulties and need assistance, it’s important to know whom to call, which organization to contact for help. Below is a list of emergency contact phone numbers that you should save:
Note: The emergency helpline numbers mentioned can be dialed for free from any phone in Germany, without requiring an account or deposit.
Emergency Contact Information in Germany – Medical Emergency: 112
The phone number 112 is used to call for medical emergency assistance in critical and urgent situations, including:
- Severe injuries or trauma to an individual;
- Immediate emergencies such as flooding, fires, burns, etc.;
- Urgent medical treatment situations like heart attacks, etc.;
- Monitoring of a doctor-required death.
If you are unsure whether a situation requires calling for emergency assistance, dial 112 and ask for the help of the phone operator.
Emergency Police: 110
The phone number 110 is used to call for emergency police assistance in the following situations:
Criminal activities such as thefts, break-ins, etc.;
Explosions, fires, or other dangerous states;
Immediate emergencies such as a person being trapped in a hazardous location or an animal being locked in a difficult position.
Note: Before calling 110, try to identify the origin of the incident and provide the phone operator with as much detailed information as possible.
Criminal Tip-Off: 110
The phone number 110 is used to call for criminal tip-off emergencies in the following situations:
- Criminal activities such as thefts, break-ins, etc.;
- Assault situations or criminal warnings;
- Acts of harassment or other attack cases.
Volunteer Rescue: 19222
The phone number 19222 is a volunteer rescue helpline in Germany. It provides free rescue services to individuals who are attacked or at risk in public places or indoors. Volunteer Rescue 19222 offers online support to callers in emergency situations, helping them seek assistance from rescue organizations or police units.
Emergency Traffic Accident Assistance: 0800 5893510
The phone number 0800 5893510 is a helpline for traffic accident victims in Germany. When calling this number, the caller will be provided with support and information regarding emergency measures for traffic accident victims. Experts will assist in calling for on-site emergency assistance and arranging necessary rescue organizations to help the victims at the accident scene.
Emergency Rescue Phone: 116 117
The phone number 116 117 is an emergency rescue helpline in Germany. It is a general rescue hotline for health, safety, and police emergencies. When dialing this number, the caller will be assisted by an expert and provided with information on how to handle the specific situation. If necessary, the expert will call rescue organizations and assist in on-site emergency calling.
Embassy of Vietnam in Germany
Consulate General of Vietnam in Frankfurt am Main
Consular reception hours:
Monday, Wednesday, and Thursday
Morning: 09:00 – 12:00
Afternoon: 14:00 – 17:00
+49 69 795 3365-0
+49 69 795 3365-11
visa@vietnam-generalkonsulat.de
Hotline for Citizen Protection
(NOT for consular procedures):
+49 69 795 3365-18
+49 174 6227571 (Viber/Whatsapp)
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